PalmSlots Terms and Conditions

Welcome to PalmSlots. These Terms and Conditions govern your use of our website, palmslots.com, and all products and services we make available, including our casino, live casino, sportsbook and promotional offers. By creating an account with us, you confirm that you have read, understood and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not register for or use our services.

Eligibility and Account Registration

To open an account at Palm Slots, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. Registration must be completed personally by you, and we do not permit no-account play - every player must complete our registration process and accept these Terms before wagering real money. We allow only one account per person, family, household address, e-mail address, payment account number, site cookie, IP address or shared computer. If we identify related or duplicate accounts, we will close them immediately and any bonuses, free bets or winnings associated with them will be forfeited.

When you register with PalmSlots Casino, we may ask you to verify your identity by providing a picture ID such as a passport, driving licence or national ID card, together with a recent utility bill confirming your address. We reserve the right to request additional verification, including a selfie or a phone call, at any point during our relationship with you, and we may repeat this verification process at our discretion before processing any withdrawal.

PalmSlots Login and Account Security

You are responsible for keeping your PalmSlots login credentials confidential and secure. We are not liable for any losses arising from unauthorised access to your account where such access results from your failure to protect your login details. You must notify our support team immediately if you suspect unauthorised use of your account.

Licensing and Governing Law

Our operations are conducted under a licence issued by the relevant gaming authority, and these Terms are governed exclusively by the laws in force in the state of Anjouan, Union of Comoros. Any dispute arising from your use of Palm Slots Casino will be resolved under this governing law. Please note that Anjouan does not operate a national registry of excluded persons, and self-exclusion requests made through us do not extend to any other operator or registry.

Restricted Territories and Persons

We do not accept players who are residents of, or physically located in, the Union of Comoros, the United Kingdom, France and its territories, the USA and its territories, any FATF blacklisted country, or any other jurisdiction we deem prohibited. We also restrict participation by professional and amateur athletes, sports managers, coaches, team owners, team employees, referees, league officials and their immediate family members, including in relation to live dealer casino and slot games. Employees of PalmSlots, our licensees, distributors, subsidiaries, agencies, media partners, contractors and retailers, along with their immediate families, may not play for real money without prior written consent from our Director or CEO.

We do not permit the use of a VPN, proxy or any similar service that masks or manipulates the identification of your true location. If we detect such activity, we may suspend your account and withhold any associated winnings.

Currencies, Deposits and Withdrawals

All currencies available on our website are enabled at registration, and your account balance and transaction history will be displayed in the currency you used for each transaction. Where a deposit is made in a currency other than EUR, we convert the amount using the daily oanda.com rate or the prevailing rate applied by your bank or payment processor. Our minimum deposit is 10 EUR or 10 USD, and our minimum withdrawal is 20 EUR or 20 USD.

We accept deposits via Skrill, Neteller, Visa, Mastercard, ecoPayz, MuchBetter, Rapid Transfer, Interac, Klarna, Paysafecard, MiFinity, bank transfer and select cryptocurrencies. All deposits must originate from an account, card or payment system registered in your own name. We generally absorb transaction fees on deposits, though a 50 EUR administration fee applies to any chargeback, denial or reversal.

Withdrawals must be returned to the original payment method used to fund your account, and we may, at our discretion, permit an alternative method subject to additional security checks. Our standard withdrawal limit is up to 5,000 EUR (or equivalent) within any rolling seven-day period, and no player may withdraw more than 100,000 EUR in winnings per day; amounts above this threshold may be deducted within 30 days. Before requesting a withdrawal, you must complete a 5x rollover of your deposits, and settled sports bets at minimum odds of 1.6 count toward this requirement, while running bets, cancelled or refunded wagers, and low-risk casino bets do not. If this rollover is not met, we may reject your withdrawal request or apply an administrative fee of up to 8%. Multiple withdrawals within a rolling 30-day period also incur a fee of up to 8%, and only your first withdrawal each month is free of charge. Withdrawals cannot be requested while a bonus is active.

Regarding PalmSlots withdrawal time, cryptocurrency withdrawals are typically processed within 28-32 hours, MiFinity around 52 hours, and card or bank transfer withdrawals within 2-4 business days, though we may extend these timeframes where additional verification is required.

Bonuses and Promotions

Our Welcome Casino Package offers up to 2,500 EUR plus 250 free spins spread across your first four deposits, with your first deposit matched 100% up to 500 EUR plus 50 free spins, subject to a 35x wagering requirement on the combined bonus and deposit amount within 21 days. A separate Sports Welcome Bonus of 100% up to 100 EUR is also available. Where no specific promotional terms are stated, our casino bonuses are capped at a maximum conversion of 10x the bonus awarded, and reload bonuses are capped at 5x.

To claim a PalmSlots bonus code offer, you must enter the relevant code at the time of deposit. Free spins expire seven days after being credited and must be used on the game specified in the promotion. Winnings generated while a bonus is active are credited to your virtual balance, and you may not request a withdrawal while any bonus remains active. Leaving a promotion early, or failing to meet its wagering requirement, will result in forfeiture of all bonus funds and related winnings. The maximum bet permitted while a bonus is active is 12 EUR or 5% of the bonus amount, whichever is lower. We consider practices such as altering your bet size after a large win, placing repetitive or opposite sports bets, or alternating real and bonus balances to constitute bonus manipulation, and we reserve the right to void any winnings obtained through such activity.

We currently do not run a standing PalmSlots no deposit bonus programme, though we periodically introduce time-limited offers, cashback promotions, Missions, and network campaigns such as SpinoLeague. Details of any active promo code offers are always published on our promotions page and subject to their own specific terms.

Games, Platform and Support

We offer more than 5,000 games from leading studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO and many others, spanning slots, live dealer tables, jackpots, scratch cards and a full sportsbook. Our platform is optimised for desktop and mobile web browsers; we do not currently offer a dedicated PalmSlots app, but our HTML5 site is fully playable on any modern device without downloads.

Our support team is available 24/7 via live chat and e-mail at [email protected]. Complaints must be submitted within three days of a wager being settled, and we aim to respond within a few business days and always within 28 days, with escalation available to management and, if necessary, independent arbitration.

Responsible Gaming and Self-Exclusion

We are committed to promoting responsible gambling. If you wish to self-exclude, you must send a written request to [email protected] stating that the exclusion is voluntary and specifying a period of at least 24 hours. We will apply your exclusion within 10 business days of receiving your request, and you remain responsible for any account activity that occurs before it takes effect.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements or business practices. Continued use of Palm Slots after any update constitutes your acceptance of the revised Terms. The English-language version of these Terms always prevails over any translation.