PalmSlots Privacy Policy

At Palm Slots, we are committed to protecting your privacy and handling your personal data responsibly. This PalmSlots Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you play, browse or transact with us. By creating an account or otherwise using our services, you agree to the collection and use of your information as described below.

Information We Collect

We collect several categories of information to provide, secure and improve our platform. When you open an account with Palm Slots casino, we ask for accurate personal details, and we may verify this information at any time during our relationship with you.

Information You Provide to Us

• We collect your full name, date of birth, residential address, email address and phone number when you register
• We request identity documents such as a passport, driving licence or national ID card, together with a recent utility bill, when we carry out verification checks
• We record payment details, including card numbers, e-wallet accounts or cryptocurrency wallet addresses, when you make a deposit or request a withdrawal
• We keep records of correspondence when you contact our support team by live chat or email

Information We Collect Automatically

• We log your IP address, device type, browser version and operating system every time you access our site
• We track your gaming activity, including games played, bets placed, deposits, withdrawals and bonus usage, to manage your account
• We use cookies and similar technologies to recognise your device and remember your preferences
• We monitor your location to confirm that you are not accessing our services from a restricted jurisdiction and that you are not using a VPN, proxy or similar location-masking tool

How We Use Your Information

We rely on your personal data to deliver a safe, personalised and compliant gaming experience. We use the information we collect for the following purposes:

• We use your data to open, maintain and secure your account, including your PalmSlots login credentials
• We verify your identity, age and address to comply with our legal and regulatory obligations, including requirements under the Anjouan Offshore Financial Authority framework
• We process your payment information to accept deposits and to process withdrawals through your original payment method wherever possible
• We use your transaction history to process deposits and withdrawals and to calculate accurate PalmSlots withdrawal time for each available payment method
• We use your gaming and transaction history to detect fraud, money laundering, bonus abuse and any breach of our terms
• We analyse aggregated data to improve our game selection, website performance and customer support quality

If you opt in to receive promotional communications, we may contact you about a PalmSlots bonus, free spins, or a Palm Slots no deposit bonus and other seasonal campaigns. You may withdraw your consent to marketing communications at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to operate our platform, remember your login session, analyse traffic and personalise content. Playing at Palm Slots means these tools help us recognise your device and tailor your experience each time you return. Some cookies are essential for the site to function, while others help us understand how visitors use our platform so that we can make improvements. You can manage or disable cookies through your browser settings, although doing so may affect certain features of your account.

How We Share Your Information

We do not sell your personal data. However, we may share information with the following categories of recipients where necessary to operate our services:

• Payment providers and financial institutions that process your deposits and withdrawals
• Identity verification and fraud prevention providers that confirm your age, identity and address
• Our gaming platform and software providers that supply the technology behind our website
• Regulators, law enforcement authorities or courts, where we are legally required to disclose information
• Professional advisers, auditors and group companies involved in operating our business

We do not currently offer a dedicated PalmSlots app; our desktop and mobile web platform is HTML5-optimised, and any data collected while you browse on a mobile device is handled under the same safeguards described in this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, accounting, anti-fraud and dispute-resolution obligations. Where you close your account or request self-exclusion, we retain the minimum data necessary to prevent you from re-registering and to comply with our record-keeping duties.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal data, including the right to access, correct, delete or restrict the use of your information, and the right to object to certain processing activities. To exercise any of these rights, please contact us using the details below, and we will respond within a reasonable timeframe.

• You can request a copy of the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can opt out of marketing communications at any time

Self-Exclusion and Responsible Gaming Data

If you wish to self-exclude from Palm Slots, you must send a written request to [email protected], clearly stating that the exclusion is voluntary and specifying a period of at least 24 hours. We process self-exclusion requests within 10 business days and retain related records to ensure the exclusion is honoured, even though Anjouan does not operate a national registry of excluded persons. While your request is pending, you remain responsible for all activity on your account.

Data Security

We apply administrative, technical and physical safeguards designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. We may repeat identity verification checks at any time, including requesting photo identification, proof of address, a selfie or a verification call, to confirm that your Palm Slots casino login is being used by you and not by an unauthorised third party.

Age Restrictions

Our services are intended only for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and we will close any account found to belong to an underage individual and take appropriate action regarding any funds involved.

International Data Transfers

Because we operate internationally, your data may be transferred to and processed in countries outside your own, including jurisdictions with different data protection standards. Wherever we transfer your information, we take reasonable steps to ensure it continues to receive an appropriate level of protection.

Changes to This Policy

We may update this PalmSlots Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically, and your continued use of our services after any update constitutes acceptance of the revised terms.

Contact Us

If you have questions about this policy or about how we handle your personal data, please contact our support team at [email protected] or [email protected]. For self-exclusion requests, please write to [email protected]. Our 24/7 live chat is also available if you need immediate assistance, and we will address your enquiry as promptly as possible.